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Save Your Family Doctor Service
General Practice services are stretched and under threat, and people are waiting longer to see their family doctor as a result of workforce issues and underfunding.
Please help save your family doctor service by signing the petition. Save Your Family Doctor Service – Sign The Petition (genpro.org.nz)

COVID-19
We will continue to offer phone, video and in-person consults.
To have a video consult you will need a PC, Tablet or a mobile phone with a microphone and a video camera.
To make sure you are ready for a video consult, please run the pre-call test any time prior to your appointment.
Video consult Pre-call test
This will help you get the best out of your time with one of our doctors in your upcoming video consult.

How to check in for your video consult:
When your consultation is ready to start you will either receive a text if using a mobile phone or an email if using a tablet/PC.  The text or email will have a link to click to enter the consultation.

If you are suffering from respiratory symptoms, coughing, a runny nose or fever please wear a mask and advise reception of your symptoms.

For further information about COVID-19 please ring the FREE Government Healthline number 0800 358 5453

Masterton Medical supports the COVID-19 Vaccine.  More information can be found at  www.vaccinategreaterwellington.nz

Welcome to Masterton Medical

Masterton Medical is Wairarapa’s largest medical practice. We have a highly trained team of 20 doctors and 30 nurses who have come from all over the world to work in the Masterton community. We are proud to offer our patients a wide range of medical services – from immunisations through to specialist clinics and minor surgery.

We are committed to providing patients with the best quality of care as reflected in our Purpose, Vision and Values. Our Practice Charter details our approach to looking after our patients, as well as patients’ own responsibilities when they are in contact with the practice.

Masterton Medical respects patient confidentiality and ensures the privacy of patients in accordance with both the Health Information Privacy Code 2020 and our own Privacy Policy.  We are committed to ensuring that all our patients have equitable access to our health services.  This is outlined in our Equity Statement.

Your Healthcare is our Priority

At Masterton Medical our friendly team is dedicated to putting your healthcare first. You are our priority and our comprehensive range of services is aimed at meeting your individual needs.

    • Te Rangimarie Clinic

      Te Rangimarie Clinic

      We operate this clinic for families who prefer to see a doctor or nurse in a Marae setting.

    • Nurse Led Clinics

      Nurse Led Clinics

      Our highly trained nurses run a range of clinics for non-life threatening illnesses.

    • Minor Surgery

      Minor Surgery

      We have a specialist team to take care of minor surgical procedures.

Masterton Medical

Information for Patients

Phone Triage Service

Masterton Medical operates a phone triage service for patients who ring in between 8.00 – 9.00 am and request an urgent or same day appointment.

Video Consultation

Video Consult 

When your booked video consult is ready to start you will receive a text message or email with a link.

Click on the link to start the consult.

AI use and consent

Consent Statement for the Use of Artificial Intelligence (AI) in Our Medical Practice

At Masterton Medical, we are committed to providing you with the best possible medical care.
As part of our dedication to staying at the forefront of medical technology and improving patient care we may use the artificial intelligence (AI), Nabla Co-Pilot, in your healthcare.

What is AI?
AI refers to computer programs and systems that can perform tasks that typically require human intelligence.
In our medical practice, AI may help in improving overall patient care.

How AI May Be Used
Consult Assistance: Nabla Copilot AI may assist our healthcare professionals in transcribing your consult to help us provide more detailed consult notes in your patient record.

Your Consent
By continuing to receive medical care at Masterton Medical, you acknowledge and consent to the use of AI in your healthcare as described above.
Your medical information will be treated with the utmost confidentiality and in compliance with all relevant New Zealand laws and regulations.

Your Rights
You have the right to ask questions, seek additional information, and request alternatives to AI-assisted care.
Your consent is voluntary, and you may withdraw it at any time without affecting your access to our medical services.


Contact Us
If you have any concerns or questions about the use of AI in your medical care, please do not hesitate to contact us.
Your comfort and understanding are important to us.

Thank you for entrusting us with your healthcare needs.

Pay on the Day

Masterton Medical has a ‘pay on the day’ policy.

Latecomers or non-arrivals

  • If you are more than 7 minutes late for your scheduled appointment, the clinician will be consulted as to whether they can still see you.
  • If they are unable to fit you in, your appointment will be rescheduled.
  • If you do not arrive at all, you will be changed a DNA fee.

Update your Records

Help us to keep your records current by updating your information. We need to know if you have recently moved or changed your name, email address or phone number. We are also keen to know if you are a non-smoker, an ex-smoker or a current smoker.
Ring us on 06 370 0011 or email [email protected].

Enrolments

For enrolment information please click here

Test Results

It is Masterton Medical’s practice policy to directly notify our patients of any significant test result as soon as possible. Where a test result is normal, patients will be advised of the result via their preferred method of communication. Patients who are registered with ManageMyHealth can access their results directly via the secure ManageMyHealth website.

Wairarapa After Hours Service

Please note that Masterton Medical is not open at weekends or on public holidays.  Instead, you can contact Wairarapa After Hours Urgent Care Service.  This is an urgent care service only. It is run by all the Wairarapa medical practices and GPs on a rota basis. This service operates from the Masterton Medical building at 4 Colombo Road.
If you have an urgent medical issue after hours, please phone 06 370 0011. You will be connected to Healthline and if necessary put through to the duty doctor.
Be aware that seeking advice from an urgent care service will incur a fee as this service is not funded.  If you are seeking free medical advice, please contact Healthline on 0800 611 116

Masterton Medical Pharmacy

The pharmacy is a separate business, located adjacent to Masterton Medical. It is open from Monday to Friday from 8.00am to 6.00pm.

Awanui Labs (Sample-taking and testing lab)

Awanui Labs – this sample-taking and testing service is available at 24 Lincoln Road, Masterton from 7:30am to 4:20pm – weekdays (Closed all public holidays) and at Masterton Medical from 9.00am to 10:30am – weekdays (Closed all public holidays)

Te Rangimarie Clinic

This is Masterton Medical’s marae-based clinic on Cole Street.  Appointments at Te Rangimarie are available to enrolled patients only from 8:30am – 12:30pm on Mondays, Tuesdays, Thursdays and from 9.00am – 12.30pm on Wednesdays. As at November 2019, Te Rangimarie has closed its books to new patients.

Do you need an Interpreter?

All our patients have the right to effective communication. Where necessary and reasonably practicable, this includes the right to engage with an interpreter. We have access to a free telephone and in-person interpreting service, which offers over 60 different languages including New Zealand Sign Language. To ensure the right interpreter is available, it is recommended this service is booked in advance. Please let our reception staff know as soon as possible if you, or someone you know, requires an interpreter.

A secure online service available at Masterton Medical

What is Health Care Online?

Safe & Secure
ManageMyHealth™ is safe and secure, using technical security similar to what you would experience with your internet banking.

How it works?
By registering with ManageMyHealth™ at Masterton Medical, you will gain 24/7 access to your health information and health services online.

Download ManageMyHealth Mobile App
The official ManageMyHealth mobile app for iPhone and Android is now available for download.

Find out more about ManageMyHealth™ Login ManageMyHealth™

  • Phone triage service

    Masterton Medical operates a phone triage service for patients who ring and request an urgent or same day appointment.

  • Find out more about phone triage
  • Healthify He Puna Waiora

    Described as the ‘go to’ health site, Healthify He Puna Waiora is a New Zealand based resource providing practical, reliable and informative advice across a range of health issues.

  • Learn more about Healthify
  • Practice Plus

    After Hours Video or phone consultations available
    Monday to Friday 5pm – 10pm
    Saturday, Sun day and Public Holidays 8am – 8pm

  • Book an appointment at Practice Plus