Masterton Medical operates a phone triage service for patients who ring in between 8.00 – 9.00 am and request an urgent or same day appointment.

Video Consult 

When your booked video consult is ready to start you will receive a text message or email with a link.

Click on the link to start the consult.

Consent Statement for the Use of Artificial Intelligence (AI) in Our Medical Practice

At Masterton Medical, we are committed to providing you with the best possible medical care.
As part of our dedication to staying at the forefront of medical technology and improving patient care we may use the artificial intelligence (AI), Nabla Co-Pilot, in your healthcare.

What is AI?
AI refers to computer programs and systems that can perform tasks that typically require human intelligence.
In our medical practice, AI may help in improving overall patient care.

How AI May Be Used
Consult Assistance: Nabla Copilot AI may assist our healthcare professionals in transcribing your consult to help us provide more detailed consult notes in your patient record.

Your Consent
By continuing to receive medical care at Masterton Medical, you acknowledge and consent to the use of AI in your healthcare as described above.
Your medical information will be treated with the utmost confidentiality and in compliance with all relevant New Zealand laws and regulations.

Your Rights
You have the right to ask questions, seek additional information, and request alternatives to AI-assisted care.
Your consent is voluntary, and you may withdraw it at any time without affecting your access to our medical services.

Contact Us
If you have any concerns or questions about the use of AI in your medical care, please do not hesitate to contact us.
Your comfort and understanding are important to us.

Thank you for entrusting us with your healthcare needs.

Masterton Medical has a ‘pay on the day’ policy.

• If you are more than 7 minutes late for your scheduled appointment, the clinician will be consulted as to whether they can still see you.
• If they are unable to fit you in, your appointment will be rescheduled.
• If you do not arrive at all, you will be changed a DNA fee.

Help us to keep your records current by updating your information. We need to know if you have recently moved or changed your name, email address or phone number. We are also keen to know if you are a non-smoker, an ex-smoker or a current smoker.
Ring us on 06 370 0011 or email [email protected].

For enrolment information please click here

It is Masterton Medical’s practice policy to directly notify our patients of any significant test result as soon as possible. Where a test result is normal, patients will be advised of the result via their preferred method of communication. Patients who are registered with ManageMyHealth can access their results directly via the secure ManageMyHealth website.

This is an urgent care service only. It is run by all the Wairarapa medical practices and GPs on a rota basis. This service operates from the Masterton Medical building at 4 Colombo Road.
If you have an urgent medical issue after hours, please phone 06 370 0011. You will be connected to Healthline and if necessary put through to the duty doctor.

The pharmacy is a separate business, located adjacent to Masterton Medical. It is open from Monday to Friday from 8.00am to 6.00pm and on Saturday from 9.00am to 12.30pm.

Run by Awanui Labs, this sample-taking and testing service is available from 7:50am to 4:30pm – weekdays – at 24 Lincoln Road and from 9.00am – 1:00pm – weekdays – at Masterton Medical.

This is Masterton Medical’s marae-based clinic on Cole Street.  Appointments at Te Rangimarie are available to enrolled patients only from 8:30am – 12:30pm on Mondays, Tuesdays, Thursdays and from 9.00am – 12.30pm on Wednesdays. As at November 2019, Te Rangimarie has closed its books to new patients.