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COVID-19 ALERT LEVEL 2

While we are in Alert Level 2, we will continue to offer phone, video and in-person consults.
To have a video consult you will need a PC, Tablet or a mobile phone with a microphone and a video camera.
To make sure you are ready for a video consult, please run the pre-call test any time prior to your appointment.
Video consult Pre-call test
This will help you get the best out of your time with one of our doctors in your upcoming video consult.

How to check in for your video consult:
Go to our Doctors page
Click on the video consult link under the photo of the Doctor you have an appointment with
Enter your name and click continue. A photo of you is optional
Tick the ‘I consent” box and then click Let’s go
Your doctor will start the session

If you are suffering from respiratory symptoms, coughing, a runny nose or fever you will need to be assessed in our Community-Based Assessment Centre (CBAC), in the portacom to the left of the main building.
This is also where you need to come if you have an appointment for a COVID-19 test.
For further information about COVID-19 please ring the FREE Government Healthline number 0800 358 5453

Masterton Medical supports the COVID-19 Vaccine.  More information can be found at  www.vaccinategreaterwellington.nz

Welcome to Masterton Medical

Masterton Medical is Wairarapa’s largest medical practice. We have a highly trained team of 20 doctors and 30 nurses who have come from all over the world to work in the Masterton community. We are proud to offer our patients a wide range of medical services – from immunisations through to specialist clinics and minor surgery.

We are committed to providing patients with the best quality of care as reflected in our Purpose, Vision and Values. Our Practice Charter details our approach to looking after our patients, as well as patients’ own responsibilities when they are in contact with the practice.

Masterton Medical respects patient confidentiality and ensures the privacy of patients in accordance with both the Health Information Privacy Code 1994 and our own Privacy Policy.  We are committed to ensuring that all our patients have equitable access to our health services.  This is outlined in our Equity Statement.

Your Healthcare is our Priority

At Masterton Medical our friendly team is dedicated to putting your healthcare first. You are our priority and our comprehensive range of services is aimed at meeting your individual needs.

    • Te Rangimarie Clinic

      Te Rangimarie Clinic

      We operate this clinic for families who prefer to see a doctor or nurse in a Marae setting.

    • Nurse Led Clinics

      Nurse Led Clinics

      Our highly trained nurses run a range of clinics for non-life threatening illnesses.

    • Minor Surgery

      Minor Surgery

      We have a specialist team to take care of minor surgical procedures.

ALL OUR SERVICES

Masterton Medical

Information for Patients

Phone Triage Service

Masterton Medical operates a phone triage service for patients who ring in between 8.00 – 9.00 am and request an urgent or same day appointment.

Video Consultation

Before your Video Consult 

To get the best out of your time with one of our doctors in your upcoming video consult we recommend you go through the Pre-Call test. This can be done at any time prior to your video consult. It only takes a few minutes to complete.  On the device you will use for your consult, click on this link
Coviu Precall Test  This will run a series of tests to ensure you are ready for your video consult.

How to check in for your video consult

Go to our Doctors page  and click on the video consult link under the photo of the Doctor you have an appointment with.  Enter your name and click check in.

Your doctor will start the session

Call Tips
• Make sure you have a good internet connection
• Restart your device before your visit
• Test your camera and mic using Pre-call Test

Pay on the Day

Masterton Medical has a ‘pay on the day’ policy.

Update your Records

Help us to keep your records current by updating your information. We need to know if you have recently moved or changed your name, email address or phone number. We are also keen to know if you are a non-smoker, an ex-smoker or a current smoker.
Ring us on 06 370 0011 or email [email protected].

Enrolments

For enrolment information please click here

Test Results

It is Masterton Medical’s practice policy to directly notify our patients of any significant test result as soon as possible. Where a test result is normal, patients will be advised of the result via their preferred method of communication. Patients who are registered with ManageMyHealth can access their results directly via the secure ManageMyHealth website.

Wairarapa After Hours Service

This is an urgent care service only. It is run by all the Wairarapa medical practices and GPs on a rota basis. This service operates from the Masterton Medical building at 4 Colombo Road.
If you have an urgent medical issue after hours, please phone 06 370 0011. You will be connected to Healthline and if necessary put through to the duty doctor.

Masterton Medical Pharmacy

The pharmacy is a separate business, located adjacent to Masterton Medical. It is open from Monday to Friday from 8.00am to 6.00pm and on Saturday from 9.00am to 12.30pm.

Wellington SCL (Sample-taking and testing lab)

Run by Wellington SCL, this sample-taking and testing service is available from 7:50am to 4:30pm – weekdays – at 24 Lincoln Road and from 9.00am – 1:00pm – weekdays – at Masterton Medical.

Te Rangimarie Clinic

This is Masterton Medical’s marae-based clinic on Cole Street .Appointments at Te Rangimarie are available to enrolled patients only from 8:30am – 12:30pm on Mondays, Tuesdays, Thursdays and Fridays and from 9.00am – 12.30pm on Wednesdays. As at November 2019, Te Rangimarie has closed its books to new patients.

Do you need an Interpreter?

All our patients have the right to effective communication. Where necessary and reasonably practicable, this includes the right to engage with an interpreter. We have access to a free telephone and in-person interpreting service, which offers over 60 different languages including New Zealand Sign Language. To ensure the right interpreter is available, it is recommended this service is booked in advance. Please let our reception staff know as soon as possible if you, or someone you know, requires an interpreter.

A secure online service available at Masterton Medical

What is Health Care Online?

Safe & Secure
ManageMyHealth™ is safe and secure, using technical security similar to what you would experience with your internet banking.

How it works?
By registering with ManageMyHealth™ at Masterton Medical, you will gain 24/7 access to your health information and health services online.

Download ManageMyHealth Mobile App
The official ManageMyHealth mobile app for iPhone and Android is now available for download.

Find out more about ManageMyHealth™ Login ManageMyHealth™

  • Thank you for introducing me to ManageMyHealth. I can do so many things with it - make an appointment, order a prescription, check my test results and look back through my medical records whenever I choose. It's so convenient. I wouldn't be without it.

  • Your triage system for emergency or same day appointments is a great initiative. After talking to a doctor on the phone, he was able to assess my symptoms and send a prescription to the pharmacy. This meant I could start my recovery without having to come into the practice.

  • I'm often anxious when I come to see a doctor but your friendly reception team always manage to calm my nerves. Thank you for your kind approach.

  • I have always found the staff at Masterton Medical to be reassuring, professional and knowledgeable.

  • I sometimes need to use the Health Shuttle to get to and from appointments. I'd like to thank you for funding this community resource, it certainly makes my life easier.

  • Phone triage service

    Masterton Medical operates a phone triage service for patients who ring and request an urgent or same day appointment.

  • Find out more about phone triage

  • Health Navigator

    Described as the ‘go to’ health site, Health Navigator is a New Zealand based resource providing practical, reliable and informative advice across a range of health issues.

  • Learn more about Health Navigator
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