Manage My Health Cyber Incident – Important Information
Kia ora koutou,
You may have seen recent news about a cyber security incident involving the Manage My Health (MMH) patient portal. We understand this is concerning and want to provide clarity on what’s happening and what you can do.
Masterton Medical and MMH
Masterton Medical ceased using Manage My Health as its patient portal in September 2025. No new information was uploaded to MMH after this date however historical information remained in Manage My Health.
What’s happening?
MMH has confirmed that some patient information stored on their platform was accessed during a recent cyber incident. They are managing the response and will contact affected individuals directly.
Why we can’t provide details
Although we are aware of the situation, MMH is responsible for notifying patients and providing specific information about what was accessed. This ensures accurate details and appropriate support.
What you can do now
If you previously used MMH and are concerned about historical data:
- Close your MMH account (deletes all data), or
- Request MMH to remove your clinical records while keeping your account active.
More information can be found here: MMH Historical data and removal process – Masterton Medical
MMH also recommends:
- Resetting your password
- Enabling two-factor authentication
- Being cautious of suspicious emails
For help, visit www.managemyhealth.co.nz
What happens next?
- MMH will notify impacted patients in phases, starting with current users.
- Notifications will include which documents were accessed and how to get support, including an 0800 helpline.
- Additional mental health support will be available for those experiencing distress.
Our reassurance:
Our practice systems (including Vensa) remain secure and unaffected. We are committed to protecting your health information.
Ngā mihi nui,
Masterton Medical
