At Masterton Medical we aim to provide our patients with the best quality care. Our patient charter is a statement of what you can expect from our practice and in turn what we feel we can expect from you.
Our approach to your healthcare
As a patient of our practice you can expect:
Your responsibility to us: we would expect
Our policy is for payment on the day of consultation. Payment plans are also available if required and can be tailored to suit your budget.
We are continually striving to improve the standard of professional service to our patients. If you have suggestions or are unhappy with the service you have received, please fill out one of our suggestion/complaints sheets found in our waiting rooms or phone us.
We often teach medical and nursing students and sometimes you may be asked to see the doctor or nurse with a student present. You will always be asked in advance if this is acceptable and, if not, you have the option to request for the student to withdraw from your consultation to allow you the have your consultation in private.
Our practice is committed to maintaining the confidentiality of your personal health information.
We expect that our patients will treat all our staff and other patients with respect at all times. Any physical or verbal abuse will not be tolerated in any way. The practice fully supports a zero-tolerance policy on these matters. The practice reserves the right to have any patient betraying our trust in these ways to be removed from our list and they will be expected to find another health care provider.
We would normally expect to see you within 30 minutes of your appointment time, and will always try to keep you informed if we are running late.
Your responsibilities to us are:
Patients are asked to give 48 hours’ notice for repeat prescriptions, please give us this time as it allows for accurate prescribing.